About

The Social CX blog seeks to kindle, explore, and capture an industry-wide conversation around social experiences and their impact on customer relationships and business.
One of the goals is to be a resource for organizations looking to advance their ability to provide exceptional customer experiences via social channels.

The core Social CX blogging team consists of employees of RightNow Technologies, in particular we are part of the Social Center of Excellence (one of six such COEs). Guest bloggers who don’t work at RightNow may pop up from time to time. While the work we do will certainly guide our thoughts and weave their way into our blog posts, the opinions expressed here are our own, and all company and customer confidentialities will, of course, be maintained.

Please join the conversation! Critique is just as welcome as agreement.

 

Meet the SocialCX Bloggers

Matthew Lees – @mlees

Matthew_lees_blogJob: Director of Social Practices at RightNow Technologies

Expertise: Online communities and social media, researching and writing about the industry, vendors, and best practices.

Passionate About: How technology, people, and processes can help deepen relationships between businesses and their customers.

When I’m not working, you can find me: Constructing crossword puzzles, playing with my two boys, and sneaking granola and muffins from my wife’s bakery.

Mike Alber – @MikeAlber

Mike_alber_blog Job: Community Management Strategist at RightNow Technologies

Expertise: Community Building, Social Media Management, Corporate Blogging

Passionate About: Helping companies increase customer advocacy through proactive engagement.

When I’m not working, you can find me: Snowboarding, attending hip-hop concerts, or walking around town with my headphones on.

Molly Simons – @MollyESimons

Molly_simons_blogJob: Social Success Specialist at RightNow Technologies

Expertise: Providing best practice and strategic guidance to clients through direct engagement with community managers and other stakeholders

Passionate About: Working with our clients to bring their social vision and strategy to life, thus creating successful and thriving social communities and other social channels.

When I’m not working, you can find me: Running on the streets & trails of Colorado, paging through interior design and architecture books or seeking out the perfect chips and salsa combo.

Adam Miller – @amiller72

Adam_miller_blogJob: Social Enablement Specialist at RightNow Technologies

Expertise: Relationship management, development of practice and process materials.

Passionate About: Helping our users – both internal employees, and clients – realize the potential of our solutions.

When I’m not working, you can find me: Racing my mountain bike, enjoying the Colorado outdoors, and playing with our chocolate lab puppy Fenway.


Enhanced by Zemanta

Leave a Reply

Your email address will not be published. Required fields are marked *

*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

Page optimized by WP Minify WordPress Plugin